Terms of service

Last Updated: [Month Day, Year]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL] (the “Website”) and your purchase of products or services offered through the Website.

Throughout these Terms, “we,” “us,” and “our” refer to [COMPANY NAME]. “You” and “your” refer to any visitor, customer, or user of the Website.

By visiting our Website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and all policies referenced herein. If you do not agree, please do not use the Website.

1. Online Store Terms

You must be at least the age of majority in your state, province, or country of residence to use this Website or make a purchase.

You may not use our products, Website, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce viruses, malicious code, or other technology that could damage or interfere with the Website.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. Product Information

We make reasonable efforts to display product descriptions, dimensions, colors, materials, images, and other information as accurately as possible.

However, actual colors and appearance may vary depending on your screen settings, lighting conditions, manufacturing batches, and the handmade or assembled nature of certain products. Minor variations in color, texture, shape, leaf placement, pot design, or measurements are not necessarily considered defects.

Customers are responsible for reviewing product dimensions, materials, intended use, assembly requirements, and care instructions before purchasing.

Unless expressly stated on the product page, planters, decorative accessories, furniture, and other display items shown in product photographs are not included.

3. Indoor and Outdoor Use

Products described as suitable for outdoor use must still be used and maintained according to the instructions provided.

Extended exposure to intense sunlight, extreme temperatures, strong winds, heavy rain, salt air, chemicals, or other harsh conditions may cause fading, deformation, deterioration, or damage over time.

Customers are responsible for securely positioning outdoor products and taking reasonable precautions during severe weather. Normal fading, weathering, wear, or damage caused by improper installation or environmental exposure may not be covered by warranty.

4. Prices and Availability

All prices are displayed in the currency shown on the Website and may change without notice.

We reserve the right to:

  • Change product prices, descriptions, or availability;

  • Limit the quantity of products purchased by any person, household, account, or order;

  • Discontinue any product at any time;

  • Correct pricing, inventory, or product-information errors.

Prices do not include taxes, duties, import fees, customs charges, or other government assessments unless expressly stated during checkout.

Discounts and promotional codes are subject to their stated terms. Unless otherwise specified, promotions cannot be combined, exchanged for cash, or applied retroactively.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted only after we confirm payment and send an order confirmation or shipping confirmation.

We reserve the right to reject, limit, or cancel an order when we reasonably believe that:

  • Product or pricing information is incorrect;

  • Inventory is unavailable;

  • Payment cannot be verified;

  • The order appears fraudulent or unauthorized;

  • The order is intended for unauthorized resale;

  • The shipping address is incomplete or unsupported;

  • The order violates these Terms or applicable law.

If we cancel an order after payment has been collected, we will refund the amount charged for the cancelled portion.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, payment, shipping, and account information.

You are responsible for keeping your account credentials confidential and for all activity performed through your account. Please notify us promptly if you suspect unauthorized access.

We are not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete information provided by the customer.

7. Payment

Payment must be made using one of the methods available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party providers. Your use of a third-party payment service may also be subject to that provider’s terms and privacy policy.

We do not guarantee that every payment method will be available in every country or for every transaction.

8. Shipping and Delivery

Shipping times displayed on the Website are estimates and are not guaranteed delivery dates.

Delivery may be affected by inventory availability, carrier delays, weather, customs clearance, holidays, address issues, labor disruptions, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect address, refused delivery, unsuccessful delivery attempts, or failure to collect a package may be deducted from any refund or charged separately.

Risk of loss and title to purchased products pass to you upon delivery, except where applicable law provides otherwise.

Please refer to our Shipping Policy for additional information.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at [EMAIL ADDRESS].

We cannot guarantee that an order can be changed or cancelled after it has been submitted. Once an order has entered processing or has been shipped, it may need to be handled as a return under our Return and Refund Policy.

Custom-made, personalized, made-to-order, clearance, or final-sale products may not be eligible for cancellation.

10. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Unless otherwise stated in that policy:

  • Return requests must be submitted within the stated return period;

  • Products must be unused, unassembled where applicable, and returned in their original packaging;

  • Proof of purchase may be required;

  • Customers must obtain return authorization before sending a product back;

  • Unauthorized returns may be refused;

  • Original shipping fees and return shipping costs may be non-refundable unless the product is defective, damaged, or incorrect.

Refunds will normally be issued to the original payment method after the returned product has been received and inspected.

11. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us at [EMAIL ADDRESS] within [NUMBER] days of delivery. Include your order number, a description of the issue, photographs of the product, packaging, shipping label, and any damaged areas.

Do not discard the product or packaging until the claim has been reviewed. Depending on the circumstances, we may provide replacement parts, a replacement product, store credit, a partial refund, or a full refund.

Damage resulting from misuse, improper assembly, unauthorized modification, normal wear, neglect, accidents, environmental exposure, or failure to follow care instructions is not considered a manufacturing defect.

12. Warranty

Products may be covered by a limited warranty as described on the relevant product page or in our Warranty Policy.

Unless expressly stated otherwise, the warranty applies only to the original purchaser and covers verified manufacturing defects arising under normal intended use.

The warranty does not cover:

  • Normal wear and tear;

  • Natural fading or discoloration;

  • Improper assembly, installation, cleaning, storage, or maintenance;

  • Accidental damage, misuse, abuse, or negligence;

  • Damage caused by pets, children, insects, fire, water, chemicals, or severe weather;

  • Unauthorized repairs or modifications;

  • Products purchased from unauthorized sellers;

  • Commercial use when the product is intended for residential use.

Our warranty obligations are limited to the remedies permitted under the applicable Warranty Policy and applicable law.

13. User Reviews and Submitted Content

If you submit reviews, photographs, videos, comments, suggestions, or other content, you confirm that you own or have permission to use that content.

You grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, edit, publish, translate, display, and distribute that content for operating, marketing, and promoting our business.

You must not submit content that is unlawful, misleading, defamatory, obscene, infringing, threatening, or harmful, or that contains malicious software or another person’s confidential information.

We may remove submitted content at our discretion, but we are not obligated to monitor all user content.

14. Intellectual Property

All content available through the Website—including text, photographs, videos, product designs, graphics, logos, icons, software, and page layouts—is owned by or licensed to [COMPANY NAME] and is protected by applicable intellectual-property laws.

You may use the Website only for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, sell, exploit, or create derivative works from Website content without our prior written permission.

15. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, applications, payment processors, shipping providers, review platforms, or social media services.

We do not control and are not responsible for third-party content, policies, security, availability, products, or services. Your dealings with third parties are at your own risk and may be governed by separate terms.

16. Prohibited Uses

You may not use the Website or its content:

  • For unlawful, fraudulent, or deceptive activities;

  • To violate intellectual-property or privacy rights;

  • To transmit malware or harmful code;

  • To collect information about other users without authorization;

  • To interfere with Website security or functionality;

  • To scrape, crawl, or reproduce Website data for unauthorized commercial purposes;

  • To place false, abusive, or fraudulent orders;

  • To circumvent purchasing limits or security measures;

  • To impersonate another person or entity.

We may suspend or terminate access when prohibited activity is detected.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be uninterrupted, secure, error-free, or suitable for every purpose. We may temporarily suspend or modify the Website for maintenance, security, operational, or technical reasons.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, [COMPANY NAME] and its directors, employees, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Website or products.

Where liability cannot be excluded, our total liability relating to a product or order will not exceed the amount you paid for the product giving rise to the claim, except where applicable law requires otherwise.

These limitations do not apply to liability that cannot legally be limited or excluded.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless [COMPANY NAME], its affiliates, employees, suppliers, and service providers from claims, damages, losses, liabilities, and reasonable legal expenses resulting from your violation of these Terms, misuse of the Website, or infringement of another party’s rights.

20. Privacy

Your submission and use of personal information through the Website are governed by our Privacy Policy.

By using the Website, you acknowledge that your information may be processed by service providers necessary to operate the store, process payments, prevent fraud, deliver orders, and provide customer support.

21. Errors and Omissions

Occasionally, the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted. If an affected paid order is cancelled, the applicable amount will be refunded.

22. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government action, customs delays, transportation disruptions, labor disputes, power failures, supply-chain interruptions, or telecommunications outages.

23. Termination

We may suspend or terminate your access to the Website if you violate these Terms or engage in conduct that may harm us, our customers, or our service providers.

Obligations and liabilities incurred before termination will survive termination where appropriate.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to conflict-of-law principles.

Before initiating formal legal proceedings, you agree to contact us and attempt to resolve the dispute informally. Any mandatory consumer protections available in your place of residence remain unaffected.

If your business requires arbitration, class-action waiver, or jurisdiction-specific dispute provisions, those provisions should be reviewed and added by a qualified local attorney.

25. Changes to These Terms

We may update these Terms from time to time by posting a revised version on the Website and changing the “Last Updated” date.

Changes will apply from the date they are published unless otherwise required by law. Your continued use of the Website after an update constitutes acceptance of the revised Terms.

26. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Warranty Policy, and other policies published on the Website, constitute the entire agreement between you and [COMPANY NAME] regarding your use of the Website and purchase of products.

28. Contact Information

Questions about these Terms should be sent to:

Company: [COMPANY NAME]
Brand: [STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]