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Free Shipping
Free shipping to the contiguous US.
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30 Days Return
Return within 30 days for an exchange.
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100% Payment Secure
We ensure secure payment when you shop on our website.
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Professional Packaging
Carefully packed to protect your items during transit.
Shipping policy
Shipping Coverage
We currently ship to addresses within the contiguous United States.
We do not currently offer standard shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories or international destinations. Please contact us before ordering if you require delivery outside our standard service area.
Free Shipping
We offer free standard shipping to most addresses within the contiguous United States.
Additional shipping charges may apply to remote areas, islands, limited-access locations or addresses requiring special delivery arrangements. If an additional charge is required, we will contact you before shipping your order.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Customized, made-to-order, oversized or temporarily out-of-stock products may require additional processing time. The estimated processing or delivery time shown on the product page will apply.
You will receive a shipping confirmation email with tracking information after your order has shipped.
Estimated Delivery Time
Estimated delivery times after shipment are:
- Standard parcel delivery: 3–7 business days
- Oversized or freight delivery: 5–12 business days
- Remote-area delivery: Delivery may require additional time
These timeframes are estimates and are not guaranteed. Delays may occur because of severe weather, carrier disruptions, peak seasons, public holidays or other circumstances outside our reasonable control.
Order Fulfillment
To improve shipping efficiency, we may ship an order after all items are ready.
However, products may sometimes be shipped separately from different warehouses. If your order is divided into multiple shipments, you may receive separate packages, tracking numbers and delivery dates. There will be no additional shipping charge for split shipments unless agreed otherwise.
Oversized and Freight Delivery
Furniture, shelving and certain outdoor products may be delivered by a freight carrier.
Freight deliveries may require:
- A valid telephone number;
- A delivery appointment;
- An adult to be present to receive the shipment;
- A signature upon delivery.
Unless otherwise stated, standard freight service provides curbside delivery only. The customer is responsible for moving the product inside the home, garage or building.
Inside delivery, room-of-choice delivery, assembly, packaging removal and delivery to upper floors are not included unless purchased separately.
Please inspect the packaging before signing for a freight shipment. If there is visible damage, note it on the delivery receipt and take clear photos before accepting the shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, email address and telephone number.
Please contact us immediately if you need to change your shipping information. We cannot guarantee that an address can be changed after the order has been processed or shipped.
Additional shipping charges caused by an incorrect address, an incomplete address, a refused delivery or repeated unsuccessful delivery attempts may be charged to the customer.
PO Boxes and Restricted Addresses
Oversized products and freight shipments cannot be delivered to PO boxes or APO/FPO addresses.
A physical street address must be provided for these products. Certain smaller products may be eligible for delivery to a PO box, depending on the carrier.
Tracking Your Order
Once your order ships, we will send tracking information to the email address used during checkout.
Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
If the tracking information shows that your order was delivered but you cannot find it, please check around the delivery location and contact household members, neighbors or the carrier. If the package is still missing, contact us at [Customer Service Email].
Damaged or Missing Shipments
Please inspect your order immediately after delivery.
If your order arrives damaged, incomplete or incorrect, contact us within 7 days of delivery and provide:
- Your order number;
- Photos of the product;
- Photos of the inner and outer packaging;
- Photos of the shipping label;
- A description of the damage or missing items.
Please keep all original packaging while the claim is being reviewed. We will work with you and the carrier to provide replacement parts, a replacement product or another appropriate solution.
Delivery Delays
Carrier delays may occasionally occur. Estimated delivery dates are provided as a reference and are not guaranteed.
We are not responsible for delays caused by severe weather, natural disasters, carrier disruptions, incorrect address information, customs procedures or other circumstances outside our reasonable control. However, we will assist you in contacting the carrier and tracking your shipment.
Contact Us
If you have questions about shipping or delivery, please contact us:
Company: [Legal Company Name]
Store: [Store Name]
Email: [Customer Service Email]
Phone: [Customer Service Phone Number]
Customer Service Hours: [Service Hours and Time Zone]
Last updated: [Month Day, Year]