FAQs
Find answers to the most common questions about PrimeZone products, shipping, returns, warranties, assembly, and more.
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1 . Orders & Payments
Can I change or cancel my order?
Yes. You may request changes or cancellations before your order has been shipped. Once an order has been dispatched, it can no longer be modified or canceled. Please contact our customer support as soon as possible.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive an order confirmation email immediately.
2 . Shipping
Where do you ship?
We currently ship throughout the United States. Additional countries may be added in the future.
How long does shipping take?
Most orders are processed within 1–2 business days.
Estimated delivery:
- Standard Shipping: 3–7 business days
- Large Furniture: 5–10 business days
Do you offer free shipping?
Yes.
Free shipping is available on most products within the contiguous United States.
How can I track my order?
Once your order ships, we'll send a tracking number via email.
3 . Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible products in new and unused condition.
Who pays for return shipping?
If the item is defective or incorrect, PrimeZone covers the return shipping cost.
If the return is due to personal preference, the customer may be responsible for return shipping fees.
When will I receive my refund?
Refunds are typically processed within 3–7 business days after the returned item has been inspected.
4 . Product Information
Are your furniture products easy to assemble?
Yes.
Most products include detailed assembly instructions and required hardware.
Are tools included?
Basic hardware is included.
Some products may require common household tools such as a screwdriver.
What materials are used?
Depending on the product:
- Powder-coated steel
- MDF
- Engineered wood
- Solid rubberwood
- Linen fabric
- Faux leather
- PE rattan
- Galvanized steel
What weight can your garage shelving support?
Capacity varies by model.
Typical ranges include:
- 1,325 lbs
- 1,400 lbs
- 2,000 lbs
- 2,250 lbs
- 3,000 lbs
Please refer to each product page.
Are your wire shelving units adjustable?
Capacity varies by model.
Typical ranges include:
- 1,325 lbs
- 1,400 lbs
- 2,000 lbs
- 2,250 lbs
- 3,000 lbs
Please refer to each product page.
5 . Warranty
Do your products come with a warranty?
Yes.
Most products include detailed assembly instructions and required hardware.
What if my product arrives damaged?
Please contact us within 48 hours after delivery.
Include:
- Order number
- Photos of the damage
- Packaging photos
We'll arrange a replacement or refund as quickly as possible.
6 . Assembly
Are assembly instructions included?
Yes.
Every product includes an instruction manual.
Can I download assembly instructions?
Yes.
For selected products, digital manuals are available upon request.
7 . Customer Support
How do I contact PrimeZone?
Email: helen@primezonehome.com
What are your customer service hours?
Monday–Friday
9:00 AM–6:00 PM (EST)
8 . Security & Privacy
Is my payment information secure?
Absolutely.
All payments are encrypted using SSL technology.
We never store your payment information.
Is my personal information protected?
Yes.
Please review our Privacy Policy for details.
9 . Bulk Orders
Do you offer wholesale pricing?
Yes.
We welcome wholesale and bulk purchase inquiries.
Please contact our sales team for volume discounts.
Can you customize products?
For selected product categories, OEM and ODM services are available.
Contact us for customization options.
10 . Still Need Help?
Still Have Questions?
We're here to help.
If you can't find the answer you're looking for, please contact our customer support team.
Email : helen@primezonehome.com